Bilingual Nurse Case Manager - Ontario or Quebec (Remote)

Sentrex Health Solutions

10d • $76,000 - $90,000 • Remote

About The Position

Sentrex Health Solutions is a proudly Canadian company, operating as a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. They offer innovative solutions to ensure patients have access to and support for maximizing their treatment outcomes, utilizing strategic distribution models and patient support programs, backed by technology, a creative agency, and experienced teams. Their core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services, and HCP & Clinic Services. The Bilingual Nurse Case Manager (NCM) is a key member of the Patient Support team, responsible for coordinating and delivering services for Sentrex Health Solutions' patient support programs. This role involves managing all aspects of program support, serving as the primary contact for assigned healthcare providers (HCPs), and ensuring patients have easy access to support programs and their prescribed drug therapy. The NCM will also interact with patients, insurance companies, pharmacies, physicians, and other HCPs to secure medication coverage and manage patient cases.

Requirements

• Must be an RN or RPN in good standing with the College of Nurses of their respective province
• Experience in Patient Support Programs is required
• Bilingualism (English and French) is required.

Nice To Haves

• Reimbursement knowledge to obtain coverage for patients an asset
• Experience in Rare Disease is a strong asset
• Minimum 2 years of experience of clinical experience (preferred)
• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Responsibilities

• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures.
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials.
• Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management, based on the information provided as part of the program materials.
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed.
• Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services.
• Must be able to identify and report AE’s to the Manufacturer, Med Info and enter source system and third-party systems, within respective timelines.
• Maintains confidentiality of patient, client and corporate information and discusses same only with appropriate personnel.
• Liaise with physicians’ offices, pharmacies, infusion/injection services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
• Participate in ongoing internal and/or external continuing education activities.
• Development of training material and programs for new PSP team members.
• Adhere to Sentrex Health Solutions Policies and Procedures.
• Perform patient enrolment into the program and complete required follow-ups, according to program protocols and applicable departmental procedures.
• Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients.
• Provide ongoing support on disease state or product related questions, based on information provided as part of the program materials to ensure patient adherence, as dictated by the needs of the patient.
• Review, analyze and validate information provided by patients for accuracy and completeness to ensure initiation and continuation of services.
• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to patients.
• Follow‐up/advocate until a decision is received, ideally securing coverage for the patient.
• Report and document Adverse Events as per training on updated Pharmacovigilance requirements.
• Adhere to Sentrex Policies and Procedures.
• Additional duties as determined by your Manager.

Benefits

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program
• The anticipated base salary hiring range for this role is $76k-$90k annually. The final base salary will be determined based on relevant experience, skills, and internal equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees