Bilingual Mitigation Coordinator

MDM CONTRACTING LLC•Tomball, TX

4d•Onsite

About The Position

Centex Restoration is seeking a highly organized, detail‑driven Bilingual Mitigation Coordinator (English/Spanish) to support our Houston mitigation operations. This role is essential to keeping our field teams scheduled, our jobs properly created and documented, and our customers informed throughout the mitigation process. If you thrive in a fast‑paced environment and can manage multiple priorities with accuracy, we want to talk to you. The Mitigation Coordinator handles daily scheduling, job creation, intake management, FSM case creation, customer communication, and supports billing and payroll accuracy. This role works directly with the Director of Mitigation and ensures smooth field operations and timely job completion.

Requirements

Bilingual (English/Spanish)
Must be available to work weekends
Expected to monitor your phone after hours, especially on weekends, for schedule updates or urgent changes.
Required to review job updates every Sunday to prepare accurate Monday schedules.
Must respond promptly to operational changes to ensure teams are properly assigned and ready for deployment.
Managing stressful situations
Occasional long or weekend hours during disasters.

Nice To Haves

Experience with Microsoft Teams
Experience with XactAnalysis

Responsibilities

Send out all mitigation team schedules every evening for the following day.
Communicate updates, changes, and confirmations promptly to technicians and management.
Assign unbooked mitigation teams to marketing routes when not on active jobs.
Track route completions in Microsoft Teams and provide updates once reports are shared.
Create all new mitigation jobs immediately upon receiving information.
Request missing details from clients, estimators, or technicians to ensure complete job setup.
Maintain organized logs to ensure no job is left uncreated or unassigned.
Create FSM (Field Service Management) cases for all new mitigation projects.
Ensure cases are properly categorized, assigned, and linked to the correct job files.
Collect and organize all required paperwork once mitigation jobs are completed.
Submit completed job packets to Billing promptly.
Contact homeowners immediately when assignments come through Contractors Connection or Sedgwick.
Follow up as needed to schedule initial services and gather intake information.
Document all communication and enter accurate claim details, dates, and notes into XactAnalysis.
Create weekly payroll sheets and ensure accuracy of labor and charge placement.
Monitor budgets and costs for all Work‑In‑Progress mitigation jobs.
Track labor, equipment, materials, and subcontractor expenses.
Flag variances or overages early and communicate them to the Director of Mitigation.
Share completed mitigation reports with customers.
Ensure accuracy, professionalism, and timely delivery.