Mitigation Technician

Paul Davis Restoration of the South Region•Garner, NC

5d•Onsite

About The Position

The Mitigation Technician position is a career in the property damage restoration industry, primarily responsible for responding to emergency and property damaging situations. Our team is accountable for addressing the property and the customer with skill, knowledge, and professionalism and for preserving as much of the property as possible while working safely and efficiently on the job site.

Requirements

Knowledge of technology (iPhone, iPad, computer)
Customer Service Skills
Ability to learn and operate our primary operating systems: RMS, Xactimate, MICA and additional systems as requested
Ability to create documents
Ability to answer and communicate with customers over the phone and face to face
Ability to work independently and / or with a team
Ability to participate in an on-call schedule
Ability to work within hazardous environments safely
Ability to operate a company vehicle safely
Maintain a level of confidentiality

Nice To Haves

High School Diploma or GED
Customer Service experience
1 plus year experience in a craft, trade, or manual labor position or equivalent schooling

Responsibilities

Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
Survey damage within the property
Evaluate and record damage to all items within the property
Demolition of structural damage to properties through the use of hand and power tools
Perform initial site visits
Conduct moisture inspections
Set restoration equipment within guidelines
Complete assigned tasks and notes in our primary operating system (RMS)
Take photos of jobs assigned at start, completion, and throughout the process
IICRC certification available as IICRC classes are offered