Mentor 1 & 2 shift

Schnellecke Logistics USA•Chattanooga, TN

About The Position

The Bilingual Mentor on the 1st or 2nd shift is responsible for onboarding, training, coaching, and developing new and existing employees so they can perform assigned responsibilities safely, effectively, and consistently. The role provides hands-on instruction, reinforces work procedures, and supports a positive learning environment. The mentor delivers training in English and Spanish as needed, evaluates employee understanding and proficiency, and verifies that employees meet qualification standards before working independently. The ideal candidate is a patient instructor, strong communicator, and positive role model committed to safety, quality, teamwork, and continuous improvement. The role partners with supervisors and management to communicate employee progress and training concerns, maintains training and qualification records, and helps improve training methods and processes. Schnellecke Logistics is a global logistics provider serving the automotive and industrial sectors, with a stated commitment to operational excellence, safety, quality, continuous improvement, and employee development.

Requirements

Bilingual in English and Spanish, with the ability to communicate, explain, and instruct effectively in both languages.
Strong verbal and written communication skills.
Ability to demonstrate job tasks and explain procedures clearly.
Strong interpersonal skills and ability to work effectively with employees at all levels.
Ability to evaluate employee understanding, identify training needs, and provide constructive feedback.
Strong attention to detail and ability to follow training and documentation procedures.
Dependability, professionalism, patience, and leadership.
Ability to work in a fast-paced operational environment and adapt to changing business needs.

Nice To Haves

Previous experience in manufacturing, warehouse, logistics, or a similar operational environment.
Previous experience training, coaching, mentoring, or developing employees.

Responsibilities

Welcome and orient new employees, providing a positive and consistent onboarding experience.
Provide hands-on instruction on job responsibilities, operational procedures, equipment, and workplace expectations.
Deliver training in English and Spanish as needed.
Follow established training procedures and area-specific training plans.
Ensure training materials, documentation, and resources are available and reviewed with employees.
Monitor employee progress, assess proficiency, and verify qualifications before employees work independently.
Provide ongoing coaching, guidance, and additional training as needed.
Identify training gaps, performance concerns, and employee development opportunities.
Maintain accurate and timely training records, qualification documentation, and evaluations.
Reinforce company policies, safety standards, quality expectations, and operational procedures.
Communicate employee progress, training concerns, and qualification status to supervisors and management.
Promote a supportive learning environment that encourages engagement, accountability, and retention.
Identify ways to improve training methods, materials, and processes.
Perform other duties assigned by management that are consistent with the employee’s skills and qualifications.
Lead by example and provide consistent onboarding, instruction, support, and evaluation within the assigned work area.