Mentor 1 & 2 shift

Schnellecke Logistics USA•Chattanooga, TN

About The Position

The Bilingual Mentor on the 1st and 2nd shifts is responsible for onboarding, training, coaching, and developing new and existing employees so they can perform assigned responsibilities safely, effectively, and consistently. The role provides hands-on instruction, reinforces established procedures, and supports a positive learning environment. The mentor delivers training in English and Spanish when needed, evaluates understanding and proficiency, and confirms employees meet qualification standards before working independently. The Bilingual Mentor serves as a role model for safety, quality, teamwork, and continuous improvement. The position works with employees, supervisors, and management to provide consistent training across shifts and work areas, maintain training records, address development needs, and improve training processes.

Requirements

Bilingual in English and Spanish, with the ability to communicate, explain, and provide instruction effectively in both languages.
Strong verbal and written communication skills.
Ability to demonstrate job tasks and explain procedures clearly and understandably.
Strong interpersonal skills and ability to work effectively with employees at all levels.
Ability to evaluate employee understanding, identify training needs, and provide constructive feedback.
Strong attention to detail and ability to follow training and documentation procedures.
Dependability, professionalism, patience, and leadership.
Ability to work in a fast-paced operational environment and adapt to changing business needs.

Nice To Haves

Previous experience in manufacturing, warehouse, logistics, or a similar operational environment.
Previous experience training, coaching, mentoring, or developing employees.

Responsibilities

Welcome and orient new employees, ensuring a positive and consistent onboarding experience.
Provide hands-on training and instruction on job responsibilities, operational procedures, equipment, and workplace expectations.
Deliver training in English and Spanish to communicate instructions, safety requirements, and performance expectations.
Implement and follow established training procedures and area-specific training plans.
Ensure training materials, documentation, and resources are available and reviewed with employees.
Monitor employee progress, assess skill proficiency, and verify qualifications before employees work independently.
Provide ongoing coaching, guidance, and additional training as needed.
Identify training gaps, performance concerns, and employee development opportunities.
Maintain accurate and timely training records, qualification documentation, and evaluations.
Reinforce company policies, safety standards, quality expectations, and operational procedures.
Partner with supervisors and management to communicate employee progress, training concerns, and qualification status.
Promote a supportive learning environment that encourages engagement, accountability, and retention.
Identify opportunities to improve training methods, materials, and processes.
Perform other duties assigned by management that are consistent with the employee's skills and qualifications.