Bilingual Member Service Representative (Bank Teller)
About The Position
Communication Federal Credit Union has proudly served its' members since 1939. We're committed to local communities, providing financial education, and supporting local organizations to make a difference. CFCU has been ranked in Top 5 Credit Unions in Oklahoma by Forbes for many years, and received Bauer Financial Report's prestigious "Five-Star" rating as 1 of the nation's most stable and best-performing credit unions for the past 35 years. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences! Our culture encourages trust, collaboration, and communication enabling our employees to have a meaningful impact on our organization and communities we serve. As a Member Service Representative, you will deliver exceptional member experiences by providing efficient and courteous service, processing accurate teller transactions. Cross-sell products/services in alignment with members' financial needs and CFCU strategic goals. First contact for most member interactions.
Requirements
- Bilingual - Spanish fluency required.
- High school diploma or G.E.D. required
- Minimum 1 year of experience in financial institution or retail customer sales/service environment required.
- Collaborative teammate with excellent interpersonal and communication skills.
- Great listener with strong desire to help people.
- Ability to accurately process transactions and requests.
- Thrive handling multiple tasks in fast paced, service-oriented environment.
- Embrace new opportunities with strong initiative to accomplish tasks.
Nice To Haves
- Bank Teller or experience at financial institution helpful.
- Prior cash-handling experience preferred.
Responsibilities
- Accurately process teller transactions, including deposits, withdrawals, and loan payments.
- Front line contact to build relationships with Communication Federal Credit Union members.
- Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
Benefits
- $1,000 New Hire Welcome Bonus after 90 days
- Competitive Pay with advancement opportunities
- Yearly Performance Incentive
- 11 Paid Holidays
- Paid Time Off (Starting at 16 days per year with Years of Service Increases
- 200% 401(k) Match up to 5%
- Medical Plans with a $5.00 Employee Only Per Pay Period Plan
- Dental, Vision, Short-Term Disability Insurance
- Hospital and Accident Indemnity Plans
- Employer paid Basic Life and AD&D Insurance
- Employer paid Long-Term Disability Insurance
- Flexible Spending Accounts- Medical and Dependent Care
- Tuition/ Educational Assistance
- Employee Perks and Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
