Bilingual Member Help Desk Agent - Oklahoma City, OK (On-site)

Gainwell Technologies LLC•Oklahoma City, OK

2d•Onsite

About The Position

As a Bilingual Member Help Desk Agent - Oklahoma City, OK (On-site) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Requirements

Bilingual proficiency in Spanish and English is required, including clear verbal communication in both languages.
Proficiency with computers and the ability to navigate and multitask across multiple applications.
Excellent verbal, written, and telephone communication skills.
Ability to build and maintain positive working relationships with customers, colleagues, and support partners.

Nice To Haves

Strong customer service skills; previous help desk or call center experience is a plus.

Responsibilities

Respond to incoming calls from members regarding their SoonerCare applications and the MySoonerCare member portal.
Assist members with PINs, usernames, passwords, and other account-access concerns.
Provide customer service and technical support in both Spanish and English.
Guide members through the online application process in a clear, patient, and professional manner.
Help members identify and address basic computer, browser, or system compatibility issues affecting portal access.
Accurately document member interactions and follow established procedures.
Protect confidential and sensitive information in accordance with company policies and applicable guidelines.
Follow all departmental policies, procedures, quality standards, and service expectations.
Collaborate with team members and support partners to resolve member concerns effectively.