Bilingual Member Contact Specialist I
About The Position
Advia is seeking a Bilingual Member Contact Specialist I to provide outstanding service and support to members and fellow employees. In this role, you will be the expert in answering member questions, servicing their accounts, and recommending products and services that best fit their financial needs. You will handle incoming calls, offer solutions, and create an exceptional experience, acting as the voice of Advia. This is a fast-paced and fun position that requires a positive, outgoing, people-helping-people mentality and strong verbal communication skills. Advia is a fast-growing Credit Union, serving almost 200,000 members with assets over $3 Billion, and is deeply rooted in the communities it serves. The culture is described as “work hard, play hard.”
Requirements
- A willingness to learn and desire to be coached.
- Strong communication skills.
- Ability to ask questions for clarification.
- Patience.
- A team-centered mentality.
- A passion for helping people.
- Spanish language proficiency (proficiency testing required).
Nice To Haves
- Customer service experience is strongly preferred, but can be taught.
- Bilingualism (specifically Spanish proficiency) is needed for a bilingual premium.
Responsibilities
- Provide outstanding service and support to members and fellow Advians.
- Answer member questions and service their accounts.
- Recommend products and services that best fit members' financial needs.
- Receive incoming calls and offer solutions (products, services, or resources).
- Create an exceptional experience for callers.
- Act as the voice of Advia.
- Display the highest level of service by maintaining accuracy, confidentiality, and efficiency.
- Know Advia's products and services.
- Offer the best solutions to fit member needs.
- Provide quick responses and on-the-spot solutions.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Life insurance
- Disability coverage
- Generous paid time off (PTO)
- Paid holidays
- Paid parental leave (available after one year of service)
- Learning and development programs
- Tuition reimbursement (available after one year of service)
- Free Telemedicine
- Employee Assistance Program (EAP)
- Wellness initiatives
- Paid Community Action Volunteer Hours
- Bilingual premium
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
