Bilingual Member Contact Specialist I

Advia Credit Union•Kalamazoo, MI

8d•Hybrid

About The Position

Advia is a fast-growing Credit Union, serving almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as “work hard, play hard.” We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! Our members depend on us to display the highest level of service by maintaining accuracy/confidentiality/efficiency, knowing our products and services, and offering them the best solutions to fit their needs. Advia’s Member Contact Specialists are always geared up and ready to provide quick responses and on the spot solutions. This position is very fast paced and fun! So, get your positive, outgoing, people helping people mentality ready and make sure you are verbally ready to rock and roll while you are here!

Requirements

A willingness to learn and desire to be coached.
Strong communication skills.
Ability to ask questions for clarification.
Patience.
A team centered mentality.
A passion for helping people.
Spanish language proficiency (proficiency testing is required).

Nice To Haves

Customer service experience is strongly preferred, but we can teach this too!

Responsibilities

Provide outstanding service and support to members and fellow Advians.
Answer member questions, service their accounts, and recommend products and services that will best fit their financial needs.
Receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience.
Be the voice of Advia.