Member Contact Center Representative I
About The Position
This role is responsible for servicing our members’ needs by providing friendly, prompt, and efficient service to our Member-owners over the phone or online. The representative will provide support and information to the Credit Union’s current and potential members, manage large amounts of inbound and outbound calls, and accurately perform transactions, provide information, and conduct account maintenance and research while providing the highest level of service. The role requires maintaining a friendly and positive composure in all levels of communications and responding to callers regarding all Credit Union products and services inquiries over the phone. With direction from leadership, the representative will use sound judgment while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets.
Requirements
- High School graduate or equivalent.
- Pleasant personality and phone voice, including excellent telephone manners and technique.
- Ability to learn quickly.
- Ability to use online computer terminal and standard office equipment.
- Ability to multitask.
- Ability to retain simple and complex Credit Union policies and procedures.
- Must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
Nice To Haves
- Call Center experience preferred.
- Customer service experience preferred.
Responsibilities
- Provide support and information to the Credit Union’s current and potential members.
- Responsible for managing large amounts of inbound and outbound calls with a smile in your voice.
- Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.
- Maintain a friendly and positive composure in all levels of communications.
- Respond to callers regarding all Credit Union products and services inquiries over the phone.
- Use sound judgement while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets.
Benefits
- Critical Illness, Accident Insurance, and Hospital Indemnity
- Healthiest You Teladoc Services
- Employee Assistance Program
- PTO and Sick Time
- 401(k) and Roth(k) Retirement Plans
- Opportunity to qualify for fully funded Pension Plan
- Educational Reimbursement
- Paid Volunteer hours
- Loan discounts and free branch services
- Discount entertainment, movie tickets, travel, car rentals, and much more
- Wellness Benefits start 1st of the month following 30 days of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
