Bilingual Medical Scheduler

Quantum Pain and Orthopedic•McAllen, TX

8d•Onsite

About The Position

Quantum Pain and Orthopedics is looking for a Bilingual Medical Scheduler to join their team. This role is responsible for checking out patients and understanding their needs to successfully organize and schedule procedures accordingly and promptly. The company is a premier outpatient clinical network serving the San Antonio and Austin, TX areas, specializing in combining high-quality healthcare with compassion and excellence. They strive to create a team that highlights a culture of diversity, ethics, and collaboration.

Requirements

High School Diploma or GED
One (1) year of experience in a medical office scheduling setting
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word, and eCW
Strong attention to detail: being careful about detail and thorough in completing work tasks
Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done
Exceptional customer service and phone etiquette
Ability to communicate professionally with patients
Energetic with a desire to learn and develop new skills

Responsibilities

Communicates with all appropriate parties regarding patient and procedure
Follows-up and ensures all documentation is obtained
Verifies if all authorizations have been obtained prior to scheduling procedures
Schedules and/or reschedules patient follow-ups and procedures
Coordinates transportation for our procedure patients, if needed
Inform and provide patient with necessary information and instructions prior to procedure date
Follows-up on all Canceled or No-Show Patients
Check-out patients
Sends prescriptions to pharmacy via fax or e-mail
Move patients through appointments as scheduled
Answer telephone and deal with inquiries
Update patients’ information into database
Scans and files into patient docs on eCW
Manages filing and record keeping activities
Updates daily log for all patients’ office visits
Updates daily log of all patients who have confirmed procedures
Submits information to verification department for pre-authorization
Ensures completeness and accuracy of patients’ forms
Report statistics as required
Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements
Travels as necessary to other facilities
Other duties as assigned