Bilingual Medical Scheduler

Quantum Pain and Orthopedic • McAllen, TX

1d • Onsite

About The Position

Quantum Pain and Orthopedics is looking for a Bilingual Medical Scheduler to join our team! This role is responsible for checking out patients and understanding their needs to successfully organize and schedule procedures accordingly and promptly.

Requirements

• High School Diploma or GED
• One (1) year of experience in a medical office scheduling setting
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word, and eCW
• Strong attention to detail: being careful about detail and thorough in completing work tasks
• Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done
• Exceptional customer service and phone etiquette
• Ability to communicate professionally with patients
• Energetic with a desire to learn and develop new skills

Responsibilities

• Communicates with all appropriate parties regarding patient and procedure
• Follows-up and ensures all documentation is obtained
• Verifies if all authorizations have been obtained prior to scheduling procedures
• Schedules and/or reschedules patient follow-ups and procedures
• Coordinates transportation for our procedure patients, if needed
• Inform and provide patient with necessary information and instructions prior to procedure date
• Follows-up on all Canceled or No-Show Patients
• Check-out patients
• Sends prescriptions to pharmacy via fax or e-mail
• Move patients through appointments as scheduled
• Answer telephone and deal with inquiries
• Update patients’ information into database
• Scans and files into patient docs on eCW H&P, Orders, Procedure Document, and prescriptions, if applicable under RX folder
• Manage filing and record keeping activities
• Updates daily log for all patients’ office visits
• Updates daily log of all patients who have confirmed procedures
• Submits information to verification department for pre-authorization
• Ensures completeness and accuracy of patients’ forms
• Report statistics as required
• Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements
• Travels as necessary to other facilities
• Other duties as assigned

Benefits

• 3 Medical Plans
• 2 Dental Plans
• 1 Vision Plan
• Employee Assistance Program
• Short and Long-Term Disability Insurance
• Basic and Voluntary Life with AD&D Plan
• 401(k) with a 2-year vesting
• PTO + Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED