Bilingual Medical Office Assistant / Assistante Administrative en Clinique

Modern Menopause•Canada, ON

8d•Remote

About The Position

Modern Menopause is a healthcare platform focused on providing personalized, high-quality care for women across Canada. They aim to offer a seamless and professional healthcare experience online, building lasting relationships and making top-tier, accessible healthcare available. The role is for an experienced Bilingual Medical Office Assistant to join their virtual team. This individual will be the first point of contact for patients, ensuring a smooth and supportive healthcare experience. The position requires strong organizational abilities, excellent customer service, and multitasking skills for a dynamic, fast-paced environment.

Requirements

Bilingual (English and French)
Professional demeanour and high emotional intelligence.
Minimum of 2 years’ experience in healthcare or telemedicine.
Proficiency with EMR systems and telemedicine platforms.
Knowledge of women’s health and medical terminology.
Strong organizational skills and acute attention to detail.

Nice To Haves

Excellent presentation skills in virtual environments.
Exceptional verbal and written communication skills.
Experience in telehealth or concierge healthcare settings

Responsibilities

Professionally welcome patients and introduce them to our services.
Conduct virtual consultations to explain our care model.
Guide patients through their healthcare journey, from initial consultation to follow-up.
Manage patient communications, including calls, emails, and appointment confirmations.
Coordinate scheduling and facilitate follow-up appointments.
Provide administrative support to the clinical team, including maintaining digital health records.
Assist with membership and billing inquiries.
Coordinate referrals with external healthcare providers.
Ensure the efficient operation of the practice.