Bilingual Maternity Navigator

Nadia Care•Memphis, TN

4d•Hybrid

About The Position

Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices.

Requirements

3+ years of experience working in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant
Deep understanding of the challenges expectant mothers face and experience providing prenatal and postpartum health education
Bilingual in English and Spanish
A great listener and strong communicator who can provide both emotional support and practical guidance with compassion and cultural sensitivity
Strong problem solving skills and ability to manage multiple priorities such as member visits, messaging, and internal meetings in a fast-paced environment
Comfort working independently in the field while staying connected to a team of specialists
Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements
Access to home internet and a phone with internet access
Tech-savvy and able to quickly learn to document interactions and communicate effectively in our technology platforms such as AthenaOne, Welkin, and MacOs

Nice To Haves

Start-up experience, or adaptability in a fast-evolving environment

Responsibilities

Meet with mothers virtually and in-person, educating them on critical health topics such as recognizing urgent maternal warning signs, preeclampsia, and understanding postpartum recovery.
Educate members on birth positions and breathing techniques prior to birth, helping mothers feel confident and prepared.
Work as part of a multidisciplinary care team, attending daily huddles to collaborate with and escalate clinical issues to Nadia specialists
Maintain clear and accurate documentation of all care interactions to ensure every mother receives high-quality, coordinated support.
Build trusting relationships with mothers, creating a safe space for open conversations about their needs and concerns and support via call or messaging between visits
Serve as a connector to community resources, ensuring that barriers like food insecurity, transportation, or housing challenges don’t stand in the way of a healthy pregnancy.
Be a voice for the community, bringing insights from your experience and from mothers and families back to Nadia Care to help shape programs that truly meet their needs.
Attend administrative meetings and follow our policies and procedures to ensure the highest standard for our members.