Community Navigator (Pueblo) Bilingual

Servicios de La Raza • Pueblo, CO

7d • $58,000 - $60,000 • Onsite

About The Position

The Community Navigator supports the mission of Servicios de La Raza by providing operational leadership in public-facing areas and promoting access to agency services. This role exercises independent judgment in assessing community members’ needs, coordinating resources, and implementing outreach initiatives. The Community Navigator also oversees front desk operations, conference room access, and building security procedures, while representing the organization at community events and cultivating strategic partnerships with external service providers.

Requirements

• High School Diploma or equivalent
• Bilingual (English and Spanish)

Nice To Haves

• Bachelor’s degree in psychology, human services, social work, or other related field
• Two years' experience in the human services field preferred.
• Commitment to and experience with equity, cultural relevance, diversity, social justice, and disparity reduction practices with persons of color, agencies of color, and underserved communities.
• Ability to establish and maintain effective working relationships with clients, co-workers, agency partners, and the public.

Responsibilities

• Facilitate screenings and identify individualized needs of community members, exercising discretion in making referrals and warm hand-offs to other service staff.
• Engage in de-escalation and crisis interventions as needed, applying independent judgment in response strategies.
• Provide psychoeducation regarding issues relevant to health and human services.
• Participate in targeted community outreach and events across diverse settings.
• Provide internal and external resources and referrals to support client access and service coordination.
• Complete all necessary client and department documentation according to SDLR standards.
• Maintain confidentiality of all client protected health information in accordance with HIPAA guidelines.
• Organize, enter, and maintain client data in designated tracking systems.
• Oversee front desk operations, including answering phone calls, greeting community members, and providing information regarding agency services.
• Ensure front desk, lobby, and storage areas are orderly, stocked, and equipped with updated outreach materials and client resources.
• Schedule and facilitate access to conference room areas as needed.
• Distribute mail and notify staff of package deliveries.
• Monitor and enforce building security protocols.
• Engage with external community-serving organizations and establish new partnerships.
• Exercise independent judgment and discretion in decision-making, problem-solving, and prioritizing tasks.
• Support the agency’s community outreach, civic engagement, and recruitment efforts.
• Support the agency’s fundraising objectives, which may include tasks such as active fundraising, grant development, solicitation of donations, agency ambassadorship, and informational outreach, and public speaking.
• Identify individual needs of community members, exercising discretion in making referrals and warm hand offs to other service staff.
• Organizes, enters, and maintains client data in designated tracking systems.
• This position has shared responsibilities including essential services, referrals, and other duties as assigned.
• Other duties as assigned.

Benefits

• An eager, thriving organization committed to serving with excellence
• SDLR supports Fair Chance hiring and employment practices
• Generous benefit package including Health, FSA, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, Employee Assistance Program, and Paid Time Off, 401K, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED