Bilingual Maternity Navigator

Nadia Care•Memphis, TN

4d•$18 - $23•Hybrid

About The Position

Nadia Care is seeking a full-time Bilingual Maternity Navigator (MN) to serve as a trusted partner and advocate for expectant and new mothers, particularly within underserved communities in the US that experience disproportionately poor maternal and birth outcomes. The MNs are central to Nadia Care's mission of improving the pregnancy, birth, and postpartum journey through trust-based engagement and wrap-around support. This role involves building deep, meaningful relationships with families, acting as a bridge between the healthcare system and the community, and ensuring mothers feel heard, empowered, and equipped for a healthy pregnancy. Nadia Care focuses on addressing health-related social needs not typically covered by obstetricians, leveraging technology for virtual engagement and providing support for social needs such as care navigation, doula support, lactation, nutrition, housing, and transportation. The company values empathy, collaboration, and resilience, aiming to provide compassionate and culturally sensitive care.

Requirements

3+ years of experience working in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant
Deep understanding of the challenges expectant mothers face and experience providing prenatal and postpartum health education
Bilingual in English and Spanish
A great listener and strong communicator who can provide both emotional support and practical guidance with compassion and cultural sensitivity
Strong problem solving skills and ability to manage multiple priorities such as member visits, messaging, and internal meetings in a fast-paced environment
Comfort working independently in the field while staying connected to a team of specialists
Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements
Access to home internet and a phone with internet access
Tech-savvy and able to quickly learn to document interactions and communicate effectively in our technology platforms such as AthenaOne, Welkin, and MacOs

Nice To Haves

Start-up experience, or adaptability in a fast-evolving environment

Responsibilities

Meet with mothers virtually and in-person, educating them on critical health topics such as recognizing urgent maternal warning signs, preeclampsia, and understanding postpartum recovery.
Educate members on birth positions and breathing techniques prior to birth, helping mothers feel confident and prepared.
Work as part of a multidisciplinary care team, attending daily huddles to collaborate with and escalate clinical issues to Nadia specialists.
Maintain clear and accurate documentation of all care interactions to ensure every mother receives high-quality, coordinated support.
Build trusting relationships with mothers, creating a safe space for open conversations about their needs and concerns and support via call or messaging between visits.
Serve as a connector to community resources, ensuring that barriers like food insecurity, transportation, or housing challenges don’t stand in the way of a healthy pregnancy.
Be a voice for the community, bringing insights from your experience and from mothers and families back to Nadia Care to help shape programs that truly meet their needs.
Attend administrative meetings and follow our policies and procedures to ensure the highest standard for our members.

Benefits

Annual paid holidays off
Unlimited time off after the 90-day introductory period (for Full-Time Salaried Employees)
Three weeks of paid time off after the 90-day introductory period (for Full-Time Hourly Employees)
Medical Insurance (covering hospital, surgical, and prescription drug benefits)
Dental Insurance (covering preventive care, basic and major procedures)
Vision Insurance (covering routine eye exams and eyeglasses)
Stock Option Grant
Life Insurance
Disability Insurance (Short-term and long-term coverage)
401(k) Retirement Plan