Bilingual Marketing & Strategic Account Manager, Commercial Risk, Japan Global Solutions

Aon Corporation•New York, NY

1d•Onsite

About The Position

As part of Japan Global Solutions (JGS), this role partners with Japanese multinational clients, insurers, and Aon colleagues to deliver exceptional client service, support account retention, and help clients navigate complex risk environments. This role offers an opportunity to develop expertise in multinational risk management while building client relationship, account management, and strategic coordination capabilities. The successful candidate will work closely with Account Executives, brokers, service teams, and other Aon colleagues to deliver consistent, high-quality solutions to Japanese multinational clients. This role is based in our NYC office. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

Requirements

Native-level Japanese language proficiency and business-level English proficiency.
Strong cultural fluency across Japanese and U.S. business environments.
Active Property & Casualty license, or willingness to obtain within 90 days of employment.
7+ years of account management experience in Commercial Risk, insurance brokerage, insurance company, risk management, or related professional services.
Experience supporting large or complex commercial clients.
Experience coordinating across internal service teams, brokers, insurers, and client stakeholders.
General knowledge of commercial insurance, risk management, renewal processes, and client service delivery.
Bachelor’s degree or equivalent experience.

Nice To Haves

Experience working with Japanese companies or multinational clients preferred.

Responsibilities

Building relationships with Japanese multinational clients, serving as their trusted point of contact, and ensuring their needs are addressed promptly.
Collaborating closely with Account Executives, brokers, and service teams to coordinate resources, deliver tailored solutions, and keep client initiatives moving forward.
Monitoring service requests, resolving issues, and providing proactive updates to clients.
Helping clients understand risk management, risk transfer, market conditions, and relevant insurance trends.
Supporting stewardship planning, client reporting, renewal preparation, and client communication.
Supporting the renewal process by coordinating timelines, information requests, insurer engagement, and internal team alignment.
Working with brokers and service teams to develop and deliver renewal strategies.
Facilitating communication among clients, Aon teams, and insurers.
Ensuring account documentation, invoicing, receivables follow-up, and other administrative processes are managed appropriately.
Supporting account profitability through disciplined service delivery and awareness of the client service model.
Serving as a bilingual bridge between Japanese clients and Aon’s U.S. service teams.
Coordinating with Aon Japan and global colleagues when clients require cross-border support.
Ensuring Japanese multinational clients receive consistent service across geographies.
Supporting client expansion discussions by identifying opportunities and bringing relevant Aon colleagues into the conversation.