Account Manager, Strategic Global Customers

LSEG•New York, NY

1d•$141,000 - $235,000•Remote

About The Position

The role of the Global Strategic Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. They will cover our largest global clients, aligned to the company’s strategy and supporting the global directives. This role will drive a high-performance culture within the Americas region. By collaborating with internal partners, the strategic global Account Manager delivers exceptional service and a valuable solution. The position will manage a defined global book of business and will be accountable for the commercial close of all deals. They will also open up larger solution opportunities and introduce Solution and Proposition Sales.

Requirements

Strong understanding of customers and their business model and workflows
Industry experience within the customer segment
Strong product knowledge
Relationship building skills
Selling skills (identity, develop and articulate a complex proposition/consultative selling)
Strong negotiation skills
Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
Problem solving--ability to understand, articulate, structure and solve client needs
Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
Ability to collaborate with account team
University/college degree may be required; equivalent experience may be considered depending on position/department
Significant work experience in applicable industry and knowledge of customer workflow required
Proven account management, sales or marketing experience in a customer facing environment required
Customer relationship management required throughout all levels within an organization

Nice To Haves

Prefer 3 – 5 years’ experience covering global accounts

Responsibilities

Sales goals
Business development
Strategic account planning
Client relationship management
Customer support on Refinitiv’s most prominent strategic accounts
Retention and growth of a multi-million-dollar book of business
Growing Refinitiv revenue and market share at high value and complex designated accounts to achieve Refinitiv’s strategic objectives
Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
Maintain solid understanding of Refinitiv propositions to initiate conversations and raise interest
Build and embed a long-term trusted advisor relationship within their accounts
Drive growth by expanding Refinitiv footprint within their accounts
Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
Oversee all commercial activities within accounts, owning the end-to-end customer relationship
Drive efficiency in account administration (especially for lower value and growth potential accounts)
Manage internal and external stakeholders and maintain networks to negotiate and close deals
Accountable and responsible for simple order taking
Account Managers Growth accounts will manage a defined book on a proactive basis
Account Managers for Emerging may manage a pooled book of accounts on a reactive basis
All Account Managers in Emerging and Growth are responsible for revenue retention (primarily), sales, and administration of their accounts