Bilingual Loan Collection Associate

First National Bank Texas•Killeen, TX

7d•Onsite

About The Position

This role involves working directly with the Loan Collection Manager to coordinate collection workflow activities. The associate will be responsible for locating and identifying responsible parties through multiple channels and resolving past due amounts by negotiating payments, payment arrangements, or other delinquency curing transactions. The position requires educating borrowers about their payment obligations, loan terms, and the consequences of non-payment, as well as verifying contact information and maintaining an advanced working knowledge of lending products, services, and collection practices. Regular and predictable attendance and punctuality are expected, along with performing other assigned duties.

Requirements

At least 18 years of age
High School Diploma or Equivalent
At least 2 years of consumer collections in a tested FDCPA compliant call center environment
Must be fluent in both English and Spanish verbal and written communication
Working knowledge of Microsoft Office, Excel
Good communication skills
Experience in customer service and direct contact with customers
Ability to organize and prioritize
Must successfully pass background investigation
Must be able to get along with co-workers and work effectively in a team environment

Responsibilities

Coordinate collection workflow activities
Locate and identify responsible parties through multiple channels
Resolve past due amounts by negotiating payments, payment arrangements or other delinquency curing transactions
Identify reason(s) for delinquency
Research history on current loans
Educate borrowers and co-borrowers about their payment obligation and the terms of their loans
Convey the consequences of non-payment to borrowers and co-borrowers
Create financial, administrative, and maintenance transactions
Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses)
Maintain an advanced working knowledge of lending products, services and collection practices
Regular and predictable attendance and punctuality
Other duties as assigned