Bilingual (English/Spanish) Legal Services Associate

AnywhereWorks•Anywhere in , ID

10d•Remote

About The Position

We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. Work is what we do, not where we do it. We are looking for a Bilingual Legal Services Associate to join our team! As a successful Bilingual Legal Services Associate, You’ll be lowering your carbon footprint by commuting less and modeling a better work-life balance. You will be answering phone calls as a legal receptionist for our legal clients, in both English and Spanish. You will also be taking messages for law firms, transferring calls, and recording client information. This role helps attorneys globally care for their clients, allowing them to practice and work Anywhere. You will provide ongoing feedback to our Account Management team regarding legal terminology within our scripting and source, create, and share ongoing legal content and resources internally. Reliability is key, as you can regularly work a weekly schedule, which is an essential function of your role. Based on current business needs, we are looking for associates available to work 40 hours per week between 5:00 a.m. and 5:00 p.m. Pacific Time Monday through Friday, including at least 8 hours on Monday. These requirements are subject to change as business needs evolve.

Requirements

Position Only Available to Residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona.
Able to think quickly on your feet.
An excellent communicator, verbally and in writing, in both English and Spanish
Passionate about customer service, bringing a warm and upbeat tone to every interaction.
Enthusiastic about learning.
Able to work at a computer for your entire scheduled shift.
A good, empathetic listener with an emphasis on verbal soft skills.
Not afraid of experiments and thinking outside the box.
Comfortable with legal language and sensitive situations.
Passionate about providing an excellent customer experience.
A minimum of one year of experience in the legal field is required for this position.
Reliable. You can regularly work a weekly schedule, as it is an essential function of your role.
Available to work 40 hours per week between 5:00 a.m. and 5:00 p.m. Pacific Time Monday through Friday, including at least 8 hours on Monday.

Responsibilities

Answering phone calls as a legal receptionist for our legal clients, in both English and Spanish.
Taking messages for law firms, transferring calls, and recording client information.
Helping attorneys globally care for their clients, allowing them to practice and work Anywhere.
Providing ongoing feedback to our Account Management team regarding legal terminology within our scripting.
Sourcing, creating, and sharing ongoing legal content and resources internally.