Resident Services Coordinator (Bilingual English/Spanish)

Hacienda CDC • Hillsboro, OR

8d • $47,840 - $47,840 • Onsite

About The Position

Hacienda CDC, a community development corporation focused on strengthening individuals and families through affordable housing, holistic services, and advocacy, is seeking a Resident Services Coordinator for its new property, Dolores, in Hillsboro. The role involves directing residents to resources for housing stability and health, engaging Permanent Supportive Housing (PSH) residents for community integration, and fostering community building between residents and property management. The ideal candidate is self-motivated, non-judgmental, compassionate, familiar with Washington County resources, aware of trauma-informed practices, skilled in relationship-building, and passionate about community building and inclusivity.

Requirements

• A minimum of three years of experience in community engagement/outreach, community organizing, or case management is required.
• At least an associate's degree with two years of experience in similar roles.
• Bilingual English/Spanish is required, with the ability to communicate effectively in both languages.
• The ability to be on-site daily, with a flexible schedule to work the occasional evening/weekend event.
• Strengths in teamwork, organization, and task prioritization.
• A willingness to learn housing rules and regulations, such as Fair Housing, the Americans with Disabilities Act, and Reasonable Accommodations.
• The ability to handle sensitive and confidential information.
• The ability to learn and practice trauma-informed care techniques in all aspects of the position.

Nice To Haves

• Experience or knowledge of property management and leases.
• A bachelor's degree in Social Work, Psychology, Sociology, Community Development, Communications, Public Health, or related fields.
• Experience working with individuals experiencing mental health disabilities, substance use disorders, and/or houselessness, particularly in Permanent Supportive Housing (PSH) settings.
• Knowledge of eviction prevention methods, including resources for rent assistance, is highly desired.
• Prior knowledge of local resources, such as food banks, OHP, school districts, and others.
• Experience coordinating and stewarding partnerships.
• CPR Certification or the ability to become CPR certified within the first 90 days.

Responsibilities

• Support resident housing stability through resource navigation, skill-building workshops, and collaboration with property management.
• Build a network of resources to support eviction prevention, resident health, economic empowerment, and strong social connections among residents within Washington County.
• Engage PSH residents in a trauma-informed manner, promote their integration through events, resource navigation, and general on-site support activities.
• Communicate and collaborate regularly with the PSH service provider to ensure coordinated support to best serve the needs of PSH residents.
• Completing resident intakes, maintaining resident services databases, and producing required reports in an accurate and timely manner.
• Cultivating and maintaining positive relationships with residents, onsite staff, and internal Hacienda teams.
• Establishing and maintaining contact with residents through new tenant orientations, monthly resident newsletters, and daily touchpoints.
• Evaluating resident data, program assessments, and information gathered through popular education methods to inform partnerships and resident activities.
• Coordinating and hosting monthly resident activities, including community events, workshops, resident meetings, and celebrations.
• Facilitate weekly meetings with property managers to review rent-payment data, support planning for identified households, and program updates.
• Engaging residents in input and feedback on neighborhood initiatives, housing developments, and other projects.

Benefits

• A mission focused on connecting low-income households and communities of color to new opportunities that support youth, families, and people on their journeys to start businesses or buy homes.
• An excellent opportunity for you to make a positive impact on our communities.
• An up to 3% bilingual premium increase upon 90-days of employment upon the successful completion of a language assessment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree