Bilingual Learning Development Specialist, Temporary

Aviso Wealth • Vancouver, BC

12d • CA$80,000 - CA$90,000 • Hybrid

About The Position

Aviso is seeking a Bilingual Learning Development Specialist to join their Business Management team for a 14-month temporary role. Reporting to the Director, Training & Development, this position will focus on designing, developing, and delivering learning initiatives for the Service, Operations, Compliance and Onboarding (“SOCON”) teams. The role aims to enhance the employee experience and improve client experience by supporting strategic priorities through skill development and knowledge expansion in areas like customer service, operational procedures, and internal systems. The specialist will ensure learning content is current, accurate, and effectively delivered.

Requirements

• Post-secondary education in Learning & Development or Adult Education
• 3+ years relevant experience in development and delivery of corporative training initiatives
• Knowledge and ability to apply adult learning principles in the design, development, implementation, and evaluation of training strategies
• Understanding of adult learning theories and practices
• Strong interpersonal and communication skills with the ability to work effectively under pressure
• Ability to meet tight deadlines with a high level of accuracy and attention to detail.
• Strong organizational skills with the ability to prioritize tasks while working on different projects simultaneously
• Excellent computer skills with a proficiency in working collaboratively with Microsoft 365
• Fluency (written and spoken) in English and French is required to effectively communicate with partners, clients, and colleagues across Canada

Nice To Haves

• Experience in accounting, business and/or financial administration is an asset
• Experience with Articulate 360 eLearning design tools, Learning Management software, and Knowledge Management tools

Responsibilities

• Complete training needs assessment, identify specific learning needs and recommend learning opportunities which are relevant and sustainable.
• Formulate training outlines and recommend training methodology by utilizing knowledge of specified training needs and effectiveness of methods such as eLearning, instructor led training, interactive training, demonstrations, and practical activities.
• Develop training curriculum in collaboration with team members, colleagues, and subject matter experts, including facilitation guides, e-learning modules, videos, practical exercises, quick reference guides and evaluation materials.
• Liaise with subject matter experts, as required, throughout the design and development process for content validation as required.
• Facilitate group and individual training, both virtually and in-person, covering technical, operational and customer service skills.
• Develop onboarding programs for new employees while providing support and mentorship.
• Proactively provide training on topics relevant to upcoming events (i.e., tax season).
• Provide in-depth and up-to-date knowledge of relevant procedures, products, best practices, and systems.
• Evaluate effectiveness of the training program and utilize relevant data to revise or recommend changes in instructional objectives and methods.
• Perform other duties as required.

Benefits

• Competitive compensation package
• Excellent health, dental and insurance benefits
• Generous vacation time
• Fitness benefit
• Parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development
• Education assistance program
• Regular social events to foster teamwork

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree