Bilingual IT Help Desk Support Technician – Night Shift (Remote)
About The Position
Our client, a long-standing IT services firm, is seeking a Bilingual IT Help Desk Support Technician to join their remote night-shift support team. In this role, you will provide front-line technical support to end-user clients across hardware, software, Microsoft 365, connectivity, and basic networking issues. This position is ideal for someone with at least 2 years of IT/help desk experience who is comfortable working independently during overnight hours while following documented processes, maintaining clear ticket notes, and escalating issues appropriately. The ideal candidate is a reliable, process-driven troubleshooter who communicates clearly in both English and French and takes pride in delivering responsive, professional support to clients. This is a great opportunity to continue growing your IT career with a stable, client-focused technology services firm that values strong documentation, teamwork, and ongoing technical development.
Requirements
- Training in Computer Science, IT Support or related field required
- 2+ years of help desk or IT support experience required
- Microsoft O365 and Active Directory administration experience required
- Knowledge of networking concepts (including VPNs and email protocols) required
- Proficiency with ticketing systems required
- Bilingual fluency in English and French (written & spoken) required
- Must be willing/able to work overnight hours, Tuesday-Friday, 12:00 am-8:00 am Eastern Time
Responsibilities
- Monitor overnight alerts and perform initial triage on client systems and infrastructure
- Respond to and resolve support tickets, emails, and limited inbound calls overnight
- Support desktops, laptops, printers, mobile devices, and VPN issues
- Troubleshoot connectivity, workstation, VPN, and user account issues
- Use remote support tools to resolve user and system issues
- Create users, reset passwords, map network drives and complete assigned tasks
- Escalate urgent issues or hand them off to the right team
- Document troubleshooting steps, updates, resolutions, and handoffs
- Follow checklists and escalation procedures
- Communicate clearly with users, internal teams, and day shift
- Contribute to internal documentation and knowledge base
Benefits
- Medical Insurance (60% paid for by company after 4 mos.)
- Vacation
- Paid Sick Days
- Certification Reimbursement
- Online Training Courses Available
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
