IT Help Desk Support

SOUTH BOSTON COMMUNITY HEALTH • Boston, MA

1d

About The Position

South Boston Community Health Center (SBCHC) is seeking an entry-level IT Help Desk Support professional to assist with Windows/PC hardware day-to-day technology support across the organization. This role is ideal for a motivated student interested in gaining hands-on experience in IT support within a collaborative healthcare environment. The individual will provide first-level technical assistance to staff, troubleshoot hardware and M365 software issues, and assist with general IT operations under the direction of the IT team.

Requirements

• Currently pursuing coursework in Information Technology, infrastructure, operations, or a related field
• Basic understanding of computer hardware, operating systems, and desktop applications
• Strong customer service skills with the ability to communicate technical information clearly
• Reliable, organized, and detail-oriented
• Ability to work independently and as part of a team

Nice To Haves

• Previous IT support experience, internship, or co-op
• Familiarity with Windows operating systems
• Exposure to Microsoft 365 or similar productivity tools
• Interest in healthcare or nonprofit environments

Responsibilities

• Provide first-level help desk support for staff via phone, email, and in person
• Troubleshoot and resolve basic hardware, M365, and connectivity issues
• Assist with onboarding and offboarding activities (computer setup, account access, equipment inventory)
• Support Windows desktops, laptops, printers, mobile devices, and common peripherals
• Assist with Microsoft 365 applications (Outlook, Teams, Word, Excel, OneDrive)
• Maintain documentation for common issues and solutions
• Escalate more complex technical issues to senior IT staff as needed
• Assist with IT projects and general administrative tasks as assigned
• Follow established IT policies, security practices, and HIPAA requirements

Benefits

• Medical, dental, and vision insurance.
• Paid time off, holidays, and sick time.
• Retirement plan options.
• Professional development and training opportunities.
• Employee assistance programs.
• Other benefits in accordance with employment status and union agreements.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed