IT Help Desk Support

Capital Automotive Group • Raleigh, NC

2d • Onsite

About The Position

Capital Automotive Grup is seeking a driven and customer-focused IT Help Desk Support team member to join our growing organization. This role plays a key part in supporting the day-to-day technology needs of our dealerships and operations, helping employees stay connected, productive, and supported. The ideal candidate is tech-savvy, solutions-oriented, and enjoys helping others in a fast-paced environment.

Requirements

• Previous experience in IT support, help desk, or a related technical role preferred
• Experience supporting Windows and/or Mac operating systems
• Strong troubleshooting, problem-solving, and communication skills
• Ability to analyze technical issues and provide effective solutions efficiently
• Familiarity with remote support tools and ticketing systems preferred
• Knowledge of IT security practices and basic networking concepts
• Ability to work independently while managing multiple priorities in a fast-paced environment
• Positive attitude, strong work ethic, and team-first mentality
• Must pass pre-employment background screenings

Nice To Haves

• IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician, or similar are a plus
• Knowledge of ITIL best practices is a plus

Responsibilities

• Provide first-line technical support to end-users via phone, email, remote support, or in person
• Diagnose and troubleshoot hardware, software, network, and system-related issues
• Create, manage, and maintain user accounts, passwords, and access permissions
• Support Windows and/or Mac operating systems across multiple locations
• Assist with setup, configuration, and deployment of computers, printers, mobile devices, and other IT equipment
• Ensure compliance with IT security policies and procedures
• Help implement security measures and educate users on technology best practices
• Maintain accurate documentation of IT assets, configurations, and support activities
• Create and update internal IT process documentation as needed
• Collaborate with team members and vendors to resolve escalated technical issues
• Perform additional duties as assigned

Benefits

• Health Insurance
• Paid Time Off (PTO)
• 401(K)
• Career Growth Opportunities
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed