Bilingual IT Help Desk I- 1 Year Contract

Wajax • Montreal, QC

7d

About The Position

Responsible for the successful completion of helpdesk requests within their support queue covering all Wajax IT activities.

Requirements

• Diploma in Computer Science or equivalent IT certification.
• Knowledge: Experience with desktop operating systems Windows 11
• Bilingual in English and French is mandatory
• Knowledge of User Account Management
• Knowledge of Incident and Request Management
• Excellent analytical, troubleshooting and communication skills
• iPhones and Tablets support
• This position has a Bilingual French/English requirement

Responsibilities

• Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Provides phone and in-person support to local and remote site end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Tracks and monitors the problem to insure a timely resolution.
• Provide printing support for all sites.
• Configures, personalizes and positions workstations for remote site users.
• Maintains upgrades or replaces hardware and software systems.
• Maintains, troubleshoots, installs and repairs computer systems, hardware, software and peripheral devices.
• Recommends and schedules repairs.
• Installs new software releases, system upgrades and resolves software related problems.
• Provides and delegates tasks as it relates to workloads.
• Works with suppliers to deliver a better experience at all sites.
• Provides after hours on call support as required on a rotational basis.
• Helps co-ordinate and maintain quality standards
• Adheres to IT Services Policies, Procedures and Guidelines
• Supports organisational change
• Other duties as required

Benefits

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees