Bilingual Intake Specialist
About The Position
Compass Family Services is seeking a Bilingual Intake Specialist to join their Family Resource Center team. This role is crucial in supporting families experiencing or at risk of homelessness by conducting initial intake interviews, determining program eligibility, and providing information and referrals. The specialist will also collaborate with the team to ensure smooth operations, manage client records, and support the Distribution Center. This position requires fluency in Spanish and English, an understanding of trauma-informed care, knowledge of San Francisco social services, and experience in crisis situations.
Requirements
- Fluency or high level of professional proficiency in Spanish and English required
- Understanding of trauma-informed care and issues facing homeless families.
- Knowledge of San Francisco social service resources.
- Experience working in crisis situations; ability to assess and de-escalate situations quickly
- Strong computer skills with proficiency in Microsoft programs (Outlook, Word, Excel, etc.).
- Outstanding work habits: strong communication skills, reliable, team-oriented, organized
- Demonstrated commitment to diversity, equity, inclusion and belonging work.
- Able to lift at least 25 pounds
Nice To Haves
- Salesforce experience is a plus.
Responsibilities
- Conduct initial assessment to understand needs, provide information about available services, and guide families through their options within Compass Family Services and in the community.
- Screen families for eligibility across various programs, complete Navigation Forms during drop-in intakes, and provide direct referrals to connect families to resources.
- Collaborate with Office Manager/Receptionist to maintain smooth family flow within the building, ensuring they are directed to the appropriate program.
- Train and mentor interns and volunteers on intake and drop-in best practices and protocols for family service delivery.
- Work closely with colleagues to assess emerging family needs, identify trends and maintain updated resources and information.
- Ensure accurate, up-to-date records gathered through Navigation Forms, other documents as applicable in Compass' Salesforce database, adhering to best practices in data management.
- Organize and manage client records/information to support consistency and quality assurance across the team.
- Support Distribution Center operations including inventory management, restocking, volunteer support, and distribution of basic needs items such as food, diapers, baby wipes, and hygiene products.
Benefits
- 4 weeks of vacation your first year, 5 in your second.
- Paid holidays
- Sick time
- Family leave
- Health insurance
- Dental insurance
- Vision insurance
- Long term disability insurance
- Life insurance
- Retirement account contribution (5% of salary after one year, vests during years 2-6)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
