Bilingual Intake Specialist

Compass Family Services•San Francisco, CA

2d•Onsite

About The Position

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success. The Intake Specialist is part of the Compass Family Resource Center team. The Resource Center supports homeless and at-risk families through access to basic goods (diapers, food, clothing), service referrals, case management, job search support, drop-in childcare, and family-centered support groups and classes.

Requirements

Fluency or high level of professional proficiency in Spanish and English required
Understanding of trauma-informed care and issues facing homeless families.
Knowledge of San Francisco social service resources.
Experience working in crisis situations; ability to assess and de-escalate situations quickly
Strong computer skills with proficiency in Microsoft programs (Outlook, Word, Excel, etc.).
Outstanding work habits: strong communication skills, reliable, team-oriented, organized
Demonstrated commitment to diversity, equity, inclusion and belonging work.
Able to lift at least 25 pounds (essential for working with a team to handle diaper/food/clothing deliveries).

Nice To Haves

Salesforce experience is a plus.

Responsibilities

Welcome families as they arrive at Compass Family Services.
Conduct initial assessment to understand their needs, provide information about available services, and guide them through their options within Compass Family Services and in the community.
Screen families for eligibility across various programs, complete Navigation Forms during drop-in intakes, and provide direct referrals to connect families to resources.
Collaborate with Office Manager/Receptionist to maintain smooth family flow within the building, ensuring they are directed to the appropriate program.
Train and mentor interns and volunteers on intake and drop-in best practices and protocols for family service delivery.
Work closely with colleagues to assess emerging family needs, identify trends and maintain updated resources and information.
Ensure accurate, up-to-date records gathered through Navigation Forms, other documents as applicable in Compass' Salesforce database, adhering to best practices in data management.
Organize and manage client records/information to support consistency and quality assurance across the team.
Support Distribution Center operations including inventory management, restocking, volunteer support, and distribution of basic needs items such as food, diapers, baby wipes, and hygiene products.