Bilingual Intake Coordinator

Valenz•Phoenix, AZ

1d•Remote

About The Position

As a Bilingual Intake Coordinator, you will receive inbound calls, faxes, and web requests from providers and/or clients. You will initiate and facilitate the authorization process in accordance with established health plan policies and procedures.

Requirements

2+ years of experience in high-volume call center or customer support environment.
High attention to detail while maintaining courteous, accurate, and timely relations with our partners and members.
Strong problem solving skills.
Excellent communication skills, both verbal and written.
GED or High School Diploma.
Fluent in reading, writing, and speaking Spanish and English.

Nice To Haves

Medical, claims, or collection call center experience.
Medical Terminology Certification.
Microsoft Office Suite experience.

Responsibilities

Document demographic information obtained from telephonic, fax, or emailed requests within the care management system.
Make outbound calls to follow up on discharge information or request updated clinical information as necessary for concurrent review.
Screen inquiries to determine the services that require certification at the time of the inquiry
Obtain clinical information and forward the caller to the clinical staff for completion of the review.
Provide certification based upon scripted clinical algorithms or benchmark Length of Stay.
Collaborate and effectively communicate with internal and external partners.
Stay up to date on Summary Plan Documents and other related resources related to service requests.
Ensure applicable URAC standards, Confidentiality/HIPAA standards, and internal policies, practices, and productivity metrics are met.
Performs other related duties as assigned by supervisor.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

Benefits

Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
Spending account options: HSA, FSA, and DCFSA
401K with company match and immediate vesting
Flexible working environment
Generous Paid Time Off to include vacation, sick leave, and paid holidays
Employee Assistance Program that includes professional counseling, referrals, and additional services
Paid maternity and paternity leave
Pet insurance
Employee discounts on phone plans, car rentals and computers
Community giveback opportunities, including paid time off for philanthropic endeavors