Bilingual Intake and Support Worker (Contract)

Tim Hortons Foundation Camps•Saint George, UT

13d•Hybrid

About The Position

Tim Hortons® Foundation Camps (THFC) help youth from underserved communities achieve their full potential through multi-day, overnight camp experiences. Whether at camp or back home in their communities between visits—our youth work to build social, emotional, leadership and innovation skills and behaviours like volunteerism and motivation to learn so they become civically and academically engaged, and successfully transition to adulthood. At Tims Camps, we are catalysts for good—helping our youth participants and teammates be the best they can be, developing personal and career growth. We empower young people with skills to open doors to their future. That is our North Star and, together, we help shape leaders that build stronger communities. Reporting to the Sr. Manager, Registration and Travel, this role will be supporting successful experiences for our campers with responsibility for application processing and travel arrangements for a group of campers within an assigned region, building relationships with community partners for camper intake and recruitment, and acting as the main contact person for campers and their families to ensure campers are prepared for a successful camp experience. This role will work with some independence to collaborate with the youth we serve, their guardians, community agencies, and our internal teams to set participants up for a successful summer camp experience. Working from a preventative and strengths-based approach, this role will ensure effective communication, documentation, and planning to adequately prepare both campers and camp teams in advance of their camp experience and post their camp experience. Travel may be required to fulfill the responsibilities of the role. While the role requires collaboration with inter-departmental teams and external organizations, the ability to work independently and to effectively problem solve is critical. This role will be based on site at our Home Office location in St. George, Ontario. It is anticipated this role will work a minimum of 3 days in the office and 2 days remotely.

Requirements

Graduate of post-secondary Social Work, Social Service Work, Child and Youth Work or equivalent experience.
1-3 years’ experience in social work, child and youth work, and/or alternative education settings.
Experience working with youth aged 12 - 16 and their families in a professional mental health, behavioral, or support setting.
Bilingualism in French and English is required.
Experience working with historically marginalized communities.
Experience working in an overnight camp environment in a leadership or program delivery role.
Understanding and sensitive to the challenges faced by youth from low-income homes.
Strong work ethic and ability to maintain confidential information.
Innate customer service mentality – you believe in the importance of prompt follow-up and intrinsically enjoy providing information and support.
Strong time management and organizational skills.
Exceptional attention to detail.
Excellent phone manner and proven track record on building strong trusting relationships over the phone and via video.
Excellent communication skills (spoken and written).
Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
Available to work flexible hours and on a rotating schedule during the summer months and/or peak operating months.
Ability to submit an acceptable criminal record search.

Responsibilities

Act as the main point of contact for campers, their families, and community agencies as they complete the registration process to participate in assigned programs with THFC.
Provide customer service and support to French-speaking stakeholders, addressing inquiries and interest in THFC programs.
Ensure the completion of assigned number of camper applications through the online camper registration system including but not limited to: Review and ensure the completion of camper applications. Reviewing for eligibility as per THFC guidelines. Following-up on incomplete applications. Approving campers. Declining campers and identifying alternate resources in the local community where appropriate.
Support campers and their families with their Tims Camps Portal account.
Conduct mental health, physical health, and behaviour related follow-up for assigned group of campers prior to and/or following their camp session.
Adhere to Tims Camps documentation standards and ensure proper documentation and communication of camper support needs.
Work collaboratively and communicate with the Manager of Camper Support, the Nursing Practice Advisor, the Program Innovation Team, and the Operations team to support the best interests of the campers.
Support campers and families by making referrals to services in home communities as appropriate.
Work with community agencies and other referring agencies to identify and confirm an assigned number of new campers into our programs each year.
Meet application processing targets and deadlines.
Provide regular communication to assigned group of campers and families including but not limited to the following: Deadline reminders. Confirmations of acceptance. Pre-camp orientation sessions and reminders.
Prepare new campers for Tims Camps experience.
Post camp survey.
Organize travel for campers and communicate travel plans to campers and families.
Support campers and families through travel.
Support camper and alumni engagement activities as required.
Work closely with the camp teams leading up to the summer season and throughout the summer months.
Provide French translation support for Summer Program participant resources and communications.