We are looking for a Bilingual Inside Sales Representative

BruntWork

12h • Remote

About The Position

We are seeking a results-driven Bilingual Inside Sales Representative for home services to recover open estimate opportunities and drive revenue. The representative manages a pipeline of pending replacement and repair estimates, contacts past customers to uncover objections, explains value and approved financing options, handles concerns, and closes sales while maintaining accurate CRM records. This is a remote, full-time role scheduled Monday through Friday, 8 AM to 5 PM PST, with some weekend rotation, for 40 hours per week. The position is described as an independent contractor role. Pay is hourly, with the rate established based on performance during the application process. A performance-based monthly bonus of $500 to $2,000 USD is available for qualifying rehash sales.

The role requires professional, persuasive customer communication and disciplined ownership of the sales pipeline. The representative must document interactions and next steps, coordinate sold work with relevant teams, follow pricing and discount rules, escalate issues when needed, and protect the customer experience by respecting contact preferences and avoiding unsupported claims or promises.

Requirements

• Exceptional spoken and written English, including clear, natural communication, accurate grammar, and the ability to explain information without repeated clarification; this must be demonstrated in a live conversation.
• Must be based in or near the client's timezone for work schedule alignment.
• Proven phone sales experience in inside sales, outbound sales, estimate follow-up, retention, or another role involving objection handling and closing.
• Ability to explain prior sales goals, conversion performance, sales volume, and personal contribution to results.
• Strong listening skills and the ability to uncover customer concerns and respond thoughtfully.
• Confidence discussing price, handling rejection, and asking customers for a clear purchasing decision.
• Organization and persistence in managing multiple opportunities, prioritizing follow-ups, and maintaining accurate records without constant reminders.
• Reliable attendance, consistent availability during assigned hours, and ability to work productively remotely without continuous supervision.
• Comfort using CRM systems, phone platforms, email, and multiple applications during customer conversations.
• Reliable internet, a quiet and professional remote workspace, and a quality headset for clear calls.

Nice To Haves

• HVAC, plumbing, construction, home improvement, or other home-services sales experience is strongly preferred.

Responsibilities

• Review assigned open estimates, prior conversations, technician or salesperson notes, pricing, and proposed work before contacting customers.
• Proactively contact customers with outstanding estimates and follow a structured cadence using approved phone, email, and text channels.
• Identify the reason for customer hesitation, such as price, timing, financing, competing proposals, unanswered questions, or confidence in the proposed solution.
• Explain the benefits of proposed work, approved options, warranties, and available promotions without making unsupported technical claims.
• Handle objections, guide customers toward a decision, and ask for the sale when appropriate.
• Explain approved financing programs using company-approved information and without promising approval or unapproved terms.
• Follow established pricing and discount guidelines and obtain approval before offering exceptions.
• Document accepted estimates accurately and hand off sold work to the appropriate scheduling, dispatch, sales, or installation coordination team.
• Record meaningful interactions, objections, commitments, follow-up dates, and sales outcomes in the CRM.
• Maintain a clear next step for every active opportunity and accurately close out declined or no-longer-viable opportunities.
• Escalate technical questions, customer concerns, and pricing exceptions when assistance is required while handling routine sales conversations independently.
• Remain professional, respect customer contact preferences, and avoid pressure tactics or promises the company cannot fulfill.

Benefits

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage
• Performance-based monthly bonus ranging from $500 to $2,000 USD based on qualifying rehash sales

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed