Bilingual Information Officer
About The Position
Join the Gatestone Team for a rewarding and dynamic career! At Gatestone, we prioritize the customer experience, embodying it in everything we do. We are looking for motivated representatives ready to help Canadians from coast to coast. As an Information Officer, you will deliver a first-class caller experience as a representative of the Federal Government of Canada. Information Officers are responsible for delivering quality information to citizens on government programs, services and initiatives, and guiding Canadians on how to access them. At our office, you’ll benefit from hands-on training, real-time support, and direct access to a team of passionate professionals. By working on-site, you’ll have daily opportunities to build relationships, grow your career, and engage fully with our exciting company culture.
Requirements
- Customer centric, putting customers first!
- Excellent communication skills in both English & French, verbal & written
- Solid listening skills
- Basic computer & search engine skills (we will teach you the rest!)
- Positive attitude and professional work ethic
- Multi-tasking is a huge plus!
- Ability to work in a team setting
Responsibilities
- Answer inbound telephone enquiries on federal programs and services.
- Deliver a first class caller experience as a representative of the federal government.
- Educate callers about federal programs and services available to them.
- Keep up to date on the information in the database.
- Develop knowledge of the Canadian government and its structure.
- Attend meetings on procedures and other work related subjects.
Benefits
- Hands-on training
- Real-time support
- Direct access to a team of passionate professionals
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
