Bilingual Inbound Educational Call Center (Full-Time - Remote)

HUNTINGTON LEARNING CORPORATION•Oradell, NJ

8d•Remote

About The Position

Huntington Learning Centers is seeking enthusiastic and motivated Bilingual Inbound Contact Center Representatives to assist parents at the beginning of the academic process. This role involves ensuring a memorable customer service experience by using active listening and consultative selling skills during an initial inquiry to set up student academic evaluations and educational programs. You will work in a rewarding and professional environment with coworkers passionate about making a difference in children's lives.

Requirements

Excellent communication and interpersonal skills (conversational, articulate, engaging)
Reliable and dependable work habits
Goal-oriented with a healthy competitive spirit
Strong attention to detail, dependability, and follow through
Self-motivated, positive attitude, and a love for hard work
Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer
High school diploma or GED

Nice To Haves

Previous sales or customer service experience
Bilingual (Spanish/English)

Responsibilities

Ensuring a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations
Following contact center scripts when speaking with clients
Building positive rapport with clients of differing personality types
Remaining polite and professional during all interactions
Keeping records of all conversations in our call center system
Meeting personal and team qualitative and quantitative service targets
Participating in initial and ongoing training to maintain up-to-date knowledge of our services