Bilingual Housing Counseling Intake & Administrative Specialist

Ches•Kansas City, MO

12h•$20 - $24•Onsite

About The Position

The Bilingual Housing Counseling Intake & Administrative Specialist serves as the first point of contact for clients seeking housing counseling services. This role is responsible for conducting client intake, performing initial triage, scheduling appointments, and providing administrative support to ensure clients are connected to the appropriate services. This position requires fluency in English and Spanish to effectively serve a diverse client population.

Requirements

Fluency in English and Spanish
High school diploma or equivalent (Associate’s or Bachelor’s preferred)
Experience in administrative support, intake coordination, or customer service
Strong organizational and multitasking skills
Excellent communication and interpersonal skills
Ability to maintain confidentiality of sensitive information
Experience with technology and commitment to utilizing our systems

Nice To Haves

Experience in housing counseling, nonprofit, or social services
Familiarity with HUD programs or housing services
Experience working with low- to moderate-income populations

Responsibilities

Serve as the first point of contact for clients (phone, walk-in, online) in English and Spanish
Conduct initial screenings to assess client needs (pre-purchase, credit, rental, post-purchase, foreclosure prevention)
Assign clients to the appropriate counselor or program
Explain services, program requirements, and next steps
Schedule counseling appointments and workshops
Manage calendars and coordinate with counseling staff
Send appointment reminders and follow-ups
Assist clients with completing intake forms and required documentation
Ensure all documents are collected prior to counseling sessions
Maintain organized and compliant client files
Enter and update client data in internal systems (e.g., CMS/HMIS)
Provide clear instructions regarding documentation and preparation
Follow up with clients to ensure readiness for appointments
Share general information on housing programs and community resources
Support file compliance with HUD documentation standards
Track intake data and assist with reporting as needed