Counseling and Accessibility Administrative Specialist

Sul Ross State University • Del Rio, TX

4d • Hybrid

About The Position

The Administrative Specialist plays a key role in supporting counseling services, accessibility services, coordinating student appointments for both areas, and promoting mental health and wellness initiatives across campus. This position serves as a primary point of contact for students, faculty, and staff and is essential in cultivating and ensuring a welcoming, responsive, and well-organized office environment whether in person, telephonically, or virtually. Position is Security Sensitive.

Requirements

• Knowledge of standard office machines and computer skills.
• Strong communication and organizational skills.
• Event-planning abilities.
• Creativity in outreach and advertising to engage the campus community effectively.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Ability to handle confidential and sensitive information with utmost discretion.
• Ability to remain calm in stressful situations and/or in response to a possible crisis situation.
• Proficiency in Microsoft Office, Google Workspace, Excel, and digital filing systems.
• Ability to coordinate multiple projects, events, and deadlines simultaneously.
• Experience collaborating with multi-departmental teams and community partners.
• Creativity in developing outreach materials (e.g., flyers).
• Advanced interpersonal skills and empathy, with the ability to meet students, faculty, and staff where they are and respond appropriately to a range of needs.
• Ability to support student-centric services and programming.

Responsibilities

• Provide introductory overviews of office services to prospective students and campus visitors.
• Strictly maintain confidentiality and professionalism when handling sensitive student information.
• Serve as a primary point of contact for student inquiries and service navigation.
• Coordinate scheduling of intake and follow-up appointments.
• Assist in securing documentation needed before and after appointments.
• Coordinate scheduling of appointments as needed.
• Prepare and distribute accommodation letters and maintain student accommodation files.
• Assist in coordinating accessibility services and related documentation processes.
• Plan, schedule, support, and effectively advertise mental health and student wellness workshops, outreach events, and campus programming.
• Collaborate with campus and community partners such as the Family Crisis Center of the Big Bend (FCCBB) on initiatives such as Sexual Assault Awareness Month and Domestic Violence Awareness Month.
• Assist with the coordination of events such as Mental Health Awareness Day, Mental Health First Aid trainings, and suicide prevention programming.
• Monitor and track office supplies/needs, submission and fulfillment of orders, budget expenditures and assist with financial documentation and reporting.
• Submit and manage facilities requests and work orders as needed.
• Maintain accurate and confidential electronic and physical filing systems.
• Track and report service utilization data, including counseling sessions, accessibility services requests, and possible accommodation appointments.
• Assist in preparing and compiling semester reports for departmental assessment and planning as well as semester summaries.
• Utilize scheduling systems, shared calendars, and database tools to support daily operations.
• Maintain proficiency in Microsoft Office, Google Workspace, and Excel for reporting and documentation.
• Utilize Canva (and/or other creative means) for flyers, presentations, etc.
• Assist with webpage monitoring and submitting update requests to webmaster as well as following up on those requested changes.
• Assist with social media interaction as appropriate and upkeep.
• Other duties may be assigned to this position on a regular or occasional basis to respond to the needs of the university.

Benefits

• Employee will support the mission of Sul Ross State University by providing high-quality, professional services, timely responses, and solutions to customer requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed