Bilingual Healthcare Support Coordinator (Spanish/English)
About The Position
Pivotal Health is seeking a Spanish-English bilingual professional to join our patient support team. This position plays an important role in connecting patients, providers, and referral sources while ensuring a smooth and positive experience throughout the scheduling and intake process. If you enjoy helping people, staying organized, and working in a healthcare environment where accuracy and communication matter, we would love to hear from you. The Healthcare Support Coordinator serves as a key resource for patients and medical partners. This role involves coordinating appointments, maintaining accurate patient information, and assisting callers with questions regarding services and scheduling. This is a hybrid opportunity based in Manhattan, requiring two days per week in the office.
Requirements
- Fluent in both Spanish and English, written and verbal
- High school diploma or equivalent required
- Strong computer and data entry skills
- Excellent organizational and communication abilities
- Ability to prioritize multiple tasks in a fast paced environment
- Detail oriented with a commitment to accuracy
- Demonstrated reliability and professionalism
Nice To Haves
- Previous experience in healthcare administration, patient services, scheduling, or customer support preferred
- Working knowledge of medical terminology is beneficial
Responsibilities
- Manage inbound and outbound patient communications
- Coordinate appointment scheduling and rescheduling activities
- Review and verify demographic, insurance, and referral information
- Document patient interactions within electronic healthcare systems
- Assist patients with questions regarding upcoming appointments and required documentation
- Communicate with physician offices and referral partners as needed
- Maintain accurate records and ensure timely follow up
- Support administrative projects and department initiatives
- Perform general office and clerical functions
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off
- Paid holidays
- Career advancement opportunities
- Collaborative and supportive work environment
- Stable full time employment with a growing healthcare organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
