About The Position
We are seeking a Part-Time Bilingual Healthcare Administrative Assistant to serve as a primary communication point for Spanish-speaking caregivers and staff. This role involves conducting outbound follow-ups on training, licenses, certifications, missing documents, and timesheet discrepancies. You will also answer inbound calls, assist caregivers with general questions and scheduling, monitor compliance, and provide updates to management. Additional responsibilities include assisting with shift coverage, maintaining accurate records in the CRM/system, supporting administrative operations for healthcare staffing, and coordinating with office staff for smooth workflow. The ideal candidate will provide professional and compassionate customer service.
Requirements
- Fluent in both English and Spanish (spoken and written)
- Minimum 2–3 years of experience in healthcare administration, home care support, customer service, or virtual assistance
- Experience handling high-volume phone calls and caregiver/client communication
- Strong understanding of compliance follow-ups, scheduling, and documentation management
- Experience working with healthcare or home care systems
- Strong organizational and multitasking abilities in a fast-paced environment
- Excellent written and verbal communication skills
- High attention to detail and ability to maintain accurate records
- Comfortable working independently while managing multiple priorities
Nice To Haves
- Experience with HHA Exchange is highly preferred
Responsibilities
- Serve as a primary communication point for Spanish-speaking caregivers and staff
- Conduct outbound follow-ups regarding annual training requirements, license and certification renewals, missing documents and compliance items, and timesheet and clock-in/clock-out discrepancies
- Answer inbound calls and assist caregivers with general questions and scheduling concerns
- Monitor caregiver compliance and provide timely updates to management
- Assist with shift coverage coordination and scheduling support as needed
- Maintain accurate records and update caregiver information in the CRM/system
- Support administrative operations related to healthcare staffing and caregiver management
- Coordinate with office staff to ensure smooth communication and workflow
- Provide professional and compassionate customer service to caregivers and clients
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
