Bilingual Health Care Receptionist

Planned Parenthood of Wisconsin, Inc.•Madison, WI

2d•Onsite

About The Position

This is an excellent opportunity for a Bilingual Health Care Receptionist (40 hours/week) at our Madison South Health Center. The Health Care Receptionist is responsible for performing administrative and clerical duties to support clinical operations and provide the highest quality of customer service for patients. This includes greeting and registering patients, answering the phone, scheduling appointments, and data entry including insurance enrollment and verification. The Health Care Receptionist also direct patients, visitors, and callers to appropriate parties and answers basic questions.

Requirements

Must be committed to providing excellent customer service and support the vision and values of Planned Parenthood of WI.
Support for the mission of PPWI and its commitment to a culture of diversity, equity, inclusion and belonging.
Must be sensitive to cultural and ethnic differences among staff and patients and be able to relate to diverse communities.
Committed to providing non-judgmental, patient centered care to ensure the highest level of patient satisfaction.
Demonstrates organization and time management skills to manage a variety of tasks effectively.
Ability to communicate clearly and effectively with patients, staff and other external parties in a courteous and friendly manner in person and over the phone.
Accuracy and attention to detail are essential.
Effective written and verbal communication skills.
Ability to read and implement written and verbal instructions.
Ability to work independently and as a team member.
Ability to handle sensitive information in a confidential manner.
Some positions require bilingual English/Spanish skills.
CPR certifiable.
High school diploma or equivalent.

Nice To Haves

Experience in electronic health records (EHR), electronic practice management (EPM) system, Office 365, and Microsoft Office Products preferred.
Experience in health care setting preferred.
Reproductive health care experience is desired.

Responsibilities

Welcome patients, vendors, and other visitors to the health center in person or by phone.
Answer multiple phone lines, schedule appointments, and refer calls to appropriate staff.
Verify and input patient demographic information into the Electronic Practice Management system.
Scan necessary patient information into the EHR system.
Verify and update financial records, enroll patients in third party insurance sources and verify insurance information.
Collect patient fees, track daily finances, and post patient payments and balance transaction reports.
Prepare the center for opening and secure for closing as needed.
Remain current on agency policies and procedures, referral processes and all Planned Parenthood programs.
Perform other duties as assigned by the Center Manager.