BILINGUAL GROUP SALES CENTER COORDINATOR

U.S. Space & Rocket Center•Huntsville, AL

2d•Onsite

About The Position

The BILINGUAL GROUP SALES CENTER COORDINATOR is responsible for handling customer inquiries, processing reservations and adjustments, and coordinating with other sales personnel. This role requires excellent customer service skills, proficiency in Spanish, and strong computer skills. The position involves responding to customer needs, ensuring timely processing of forms and payments, and maintaining accurate records. The coordinator will also be involved in responding to sales leads and ensuring all necessary documentation for campers is complete.

Requirements

Minimum high school diploma or equivalent (GED).
Minimum of 2 years of customer service experience.
Ability to handle a high stress environment with a consistently pleasant attitude.
Fluency in Spanish, including speaking, reading, and writing.
Knowledge of standard PC computers and Windows based operating systems.
Proficiency in Microsoft Office, calendar scheduling, internet research, and other required software applications.
Experience with Microsoft Excel required.
Must be authorized to work in the United States.

Responsibilities

Respond to and resolve customer questions and complaints promptly and courteously.
Monitor and maintain acceptable customer hold times and abandonment rates.
Process reservations, cancellations, refunds, and other adjustments in an expedient manner.
Ensure trainee confirmations and information are emailed and/or mailed in a timely manner.
Meet or exceed expectations for timely and accurate completion of tasks.
Coordinate with Group Sales Coordinators on client registration, forms, and payments.
Monitor individual camper's missing health, scuba, and transportation forms.
Ensure missing forms are completed, fees collected, and entered into the computer.
Respond to customers on the sales lead list with information about the Center and its programs.
Meet or exceed expectations for accurate and timely completion of related tasks and assignments.