Bilingual Group Sales Center Coordinator

U.S. Space & Rocket Center•Huntsville, AL

2d•Onsite

About The Position

This position is responsible for handling customer inquiries and complaints, processing reservations and adjustments, and coordinating with other sales staff. The role also involves monitoring and collecting missing forms and fees, responding to sales leads, and ensuring timely and accurate completion of tasks. The coordinator will work in a climate-controlled office environment and interact extensively with individuals and organizations on behalf of the U.S. Space & Rocket Center and the Foundation.

Requirements

Minimum high school diploma or equivalent (GED).
Minimum of 2 years of customer service experience.
Ability to handle a high-stress environment with a consistently pleasant attitude.
Fluency in Spanish, including speaking, reading, and writing.
Knowledge of standard PC computers and Windows based operating systems.
Proficiency in Microsoft Office, calendar scheduling, and internet research.
Experience with Microsoft Excel required.
Must be authorized to work in the United States.

Responsibilities

Respond to and resolve customer questions and complaints promptly and courteously.
Monitor and ensure customer hold time and abandonment rate are kept in an acceptable range.
Answer 800-line promptly to ensure excellent customer care.
Process reservations, cancellations, refunds, transfers, and other adjustments in an expedient manner.
Ensure trainee confirmations and information are emailed and/or mailed in a timely manner.
Meet or exceed expectations for timely and accurate completion of tasks.
Coordinate with Groups Sales Coordinators on client registration, forms, and payments.
Monitor individual camper's missing health, scuba, and transportation forms.
Ensure missing forms are completed, missing fees collected and entered into the computer, and forwarded to Camp Operations.
Respond to customers on the sales lead list with information about the Center and its programs.
Meet or exceed expectations for accurate and timely completion of related tasks and assignments.