Bilingual General Manager

Community Choice Financial Family of Brands•Columbus, OH

23h•$19 - $24•Onsite

About The Position

The Bilingual General Manager leads store operations and team performance while providing customers with financial solutions. The role is responsible for meeting or exceeding company performance standards, growing revenue and customer loyalty, maintaining compliance, and delivering high-quality service in a fast-paced, customer-focused environment. The General Manager coaches and develops team members and receives hands-on coaching, executive exposure, and development opportunities. The position is full time, in person, and requires at least 40 hours per week, including weekends. The role is based at CheckSmart in Columbus, Ohio.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age (19 in Alabama).
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Successful completion of a background check, with results considered in accordance with applicable law.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed company performance standards.
Coach, lead, and develop team members; train them on systems, company standards, account management, collections, job duties, and performance reports.
Lead local marketing efforts, business-to-business partnerships, referral generation, and community and in-store events to grow revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations; participate in audits and compliance reviews as directed.
Supervise office security, cash management, and loss prevention, including documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train new staff in keyholder duties.
Participate in selecting, reviewing, hiring, and retaining employees.
Develop work schedules based on budget, workload, and store needs, and ensure optimal staffing.
Handle complex customer situations with integrity and professionalism.
Monitor and maintain the store’s interior and exterior appearance, address basic facility needs, schedule maintenance, and oversee planograms and promotional displays.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, meet performance standards, and complete additional duties assigned by leadership.
Maintain regular in-person attendance and a full-time schedule of at least 40 hours per week, including weekends.

Benefits

Hourly pay of $19.25–$24.00 and eligibility for performance bonuses.
Paid on-the-job training and a comprehensive new-hire program.
Learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing over time.
Business casual dress code that includes jeans and sneakers.