General Manager - Bilingual

Community Choice Financial Family of Brands•Stockbridge, GA

3d•Onsite

About The Position

The General Manager (GM) leads daily store operations and is accountable for store performance, revenue growth, compliance, and customer service. The role includes coaching and developing team members, building local business and community relationships, processing loan and pawn transactions, managing risk, and maintaining secure, compliant, and well-presented store operations. The position is in person and requires a full-time schedule of at least 40 hours per week, including weekends. The listed hourly base pay is $19.25, and the position is eligible for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
At least 18 years of age (19 in Alabama).
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to pass a background check, with results considered in accordance with applicable law.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish ability; it may be required for certain locations.

Responsibilities

Manage overall store performance by meeting or exceeding Company performance standards.
Coach, lead, and develop team members through training on systems, Company standards, account management, collections, job duties, and performance reports.
Lead local marketing initiatives, business-to-business partnerships, referrals, and community and in-store events to grow revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations; participate in audits and compliance reviews.
Supervise office security, cash management, and loss prevention, including documenting cash variances, vault and inventory activity, deposits, and expenses.
Conduct opening and closing procedures and train new staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules based on budgets, workloads, and store needs, ensuring appropriate staffing.
Resolve complex customer situations with integrity and professionalism.
Maintain the store’s internal and external appearance and address basic facility needs, including scheduling maintenance.
Oversee the store planogram and proper display of seasonal and promotional materials.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment, handle multiple challenging tasks, and complete additional duties as directed.
Maintain regular, in-person attendance and a full-time schedule, including weekends.

Benefits

Paid on-the-job training and a comprehensive new hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Performance-based career advancement.
Educational reimbursement program.
Multiple medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources and life coaching for employees and family members.
Discount Marketplace access to nationwide and local retailer discounts.
Paid time off starting at 12 days in the first year and increasing with tenure.
Relaxed business-casual dress code that includes jeans and sneakers.
Performance bonuses.