General Manager - Bilingual

Community Choice Financial Family of Brands•Stockbridge, GA

18h•Onsite

About The Position

The General Manager at Titlemax in Stockbridge, Georgia, leads store operations and team performance to grow revenue, ensure compliance, and deliver customer service. The role includes coaching and developing team members, managing store performance and staffing, overseeing financial transactions and risk assessment, and maintaining security and loss-prevention practices. The GM also supports local marketing and community engagement, handles complex customer situations, and maintains the store’s appearance and operational readiness. This is an in-person, full-time position requiring at least 40 hours per week and regular weekend attendance. The position pays $19.25 per hour and is eligible for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age, or 19 in Alabama.
Ability to pass a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to maintain regular in-person attendance and work weekends.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; this may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed Company standards.
Coach, lead, and develop team members, including training on systems, Company standards, account management, collections, job duties, and performance reports.
Lead local marketing initiatives, business partnerships, referrals, and community and in-store events to build revenue.
Examine, evaluate, and process loan or pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash variances, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in selecting, reviewing, hiring, and retaining employees.
Develop work schedules based on budget, workloads, and store needs, and ensure appropriate staffing.
Handle complex customer situations with integrity and professionalism.
Monitor the interior and exterior appearance of the store and address basic facility needs, including scheduling maintenance.
Oversee the store planogram and ensure seasonal and promotional materials are displayed properly.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment and manage multiple tasks to meet performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short-term and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.
Hourly pay of $19.25 and eligibility for performance bonuses.