General Manager (Bilingual)

Community Choice Financial Family of Brands•Wichita Falls, TX

14h•Onsite

About The Position

The General Manager (Bilingual) leads the daily operations and overall performance of a Titlemax store in Wichita Falls, Texas. The role is responsible for meeting or exceeding company performance standards, growing revenue, maintaining compliance, and building customer loyalty through high-quality service. The General Manager coaches and develops the team, oversees customer transactions and risk assessments, and maintains store security, staffing, and appearance. The position is full-time, requires regular in-person attendance including weekends, and includes at least 40 hours per week. The stated base pay is $19.25 per hour, with eligibility for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age, or 19 in Alabama.
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving or transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Manage overall store performance by meeting or exceeding company performance standards.
Coach, lead, and develop team members to build business and grow the store, including training on systems, company standards, account management, recovery, job duties, and performance reports.
Lead local marketing efforts, business-to-business partnerships, referral generation, and community and in-store events.
Examine, evaluate, and process loan or pawn applications and related transactions, and assess risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash overages or shortages, vault activity, inventory, deposits, and expenses.
Conduct proper opening and closing procedures and train new staff in keyholder duties.
Participate in employee selection, review, hiring, and retention.
Develop work schedules based on budget, workloads, and store needs, and ensure optimal staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the store’s interior and exterior appearance, address basic facility needs, schedule maintenance, and oversee planograms and seasonal or promotional displays.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment and manage multiple tasks to meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources and life coaching for employees and family members.
Discount Marketplace with access to nationwide and local retailer discounts.
Paid time off that starts at 12 days in the first year and grows with tenure.
Business-casual dress code that includes jeans and sneakers.
Hourly base pay of $19.25 and eligibility for performance bonuses.