Bilingual Front Office Staff
Carolinas Dentist•Wilmington, NC
About The Position
This role is responsible for managing front office operations, including scheduling, insurance verification, payment collection, and patient communication. The ideal candidate will be fluent in both English and Spanish and possess strong administrative and customer service skills, preferably with experience in a dental setting.
Requirements
- High school diploma or equivalent required
- A minimum of two years of front office experience preferably in a dental setting
- Proficiency with Microsoft Office Suite
- Knowledge of dental software strongly preferred
- Fluency in English and Spanish required
- Ability to confidently communicate complex information (treatment, insurance, financials) in both languages
Nice To Haves
- Experience in a dental setting
Responsibilities
- Schedule and confirm patient appointments
- Verify insurance for all clinical appointments
- Collect all monies due for services rendered
- Develop and maintain doctor/hygiene schedules as necessary
- Greet and check patients in and out, before and after treatment
- Educate, consult and present patient treatment plans
- Responsible for Account Receivable to include, sending of billing statements, aging reports, and collections, if applicable
- File insurance pre-determinations
- Conduct financial consultation with patients when new treatment plans are presented, as applicable
- Provide clear and professional communication with patients in both English and Spanish, in person and over the phone
- Assist Spanish-speaking patients with understanding treatment plans, insurance coverage, and financial options
- Support translation of patient questions, concerns, and clinical information to ensure clarity between patients and the care team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
