Bilingual Front Desk Receptionist
IBI Healthcare Institute•Loganville, GA
•Onsite
About The Position
Join Our Team as a Bilingual Front Desk Receptionist (Patient Ambassador) at IBI Clinic! Are you passionate about providing exceptional patient care and ensuring a seamless healthcare experience? We want to learn about you! IBI Clinic Institute is the fastest-growing and most innovative Ambulatory Surgery Center, looking for an experienced Bilingual Front Desk Receptionist to join our world-class team.
Requirements
- STRONG SALES and CLOSING SKILLS
- Bilingual Preferred - Fluency in English and Spanish is a plus.
- Exceptional Communication Skills - Ability to engage effectively with physicians, clinical staff, and patients.
- Problem-Solving and Decision-Making Abilities - Ability to prioritize workload, meet deadlines, and develop solutions to patient needs.
- EMR Proficiency - Experience working with electronic medical records and patient scheduling systems.
- Technical Skills - Ability to learn and understand telemedicine systems, provide basic technical support, and triage issues as needed.
- Administrative Excellence - Efficiently handle patient intake, scheduling, billing, and follow-ups while ensuring a smooth patient journey.
- Attention to Detail - Maintain updated records of bookings and payments, follow up with patients, and ensure all prerequisite steps are completed for a seamless healthcare experience.
Nice To Haves
- Aesthetics/Personal Injury experience (preferred)
- Social Media Savvy - Able to capture and create social media content to drive traffic and get patients through our door
- Patient-Centered Approach - Provide exceptional, high-quality care to each patient, every day.
Responsibilities
- Provide exceptional patient care through effective communication and support in both English and Spanish.
- Manage telehealth appointments and ensure smooth operation of clinic systems.
- Assist patients with inquiries, scheduling, and follow-ups while promoting services through upselling.
- Maintain accurate patient records and handle medical administrative tasks efficiently.
- Collaborate with medical staff to ensure a seamless patient experience
- Passionately participate in Social Media and Marketing Content, etc.
Benefits
- Medical, Life, Dental, Vision Insurances, 401k, PTO, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
