Bilingual Front Desk Receptionist - Medical office

CarePoint Health Management Associates•West New York, NJ

2d•Hybrid

About The Position

The Medical Office Receptionist is responsible for managing the front office, triage phone calls, scheduling, billing, filing and assisting with data entry and registration. A successful candidate will have good organizational skills and the ability to effectively communicate. This role involves working 4 days per week in West New York, NJ and one day per week in Secaucus, NJ.

Requirements

High School Diploma or Equivalency
2-3 Years Medical Office experience required.
Bilingual English/Spanish required
Basic working knowledge of Microsoft Office (WORD, EXCEL)
One (1) year of experience in customer service or reception, preferably in a health care environment.
Ability to prevent, calm, or diffuse irate callers and patients by working with them to identify concerns and properly direct calls.
Knowledge of medical terminology and organization services.
Outstanding verbal and written communication skills, customer service skills, phone etiquette.
Works well in a fast-paced dynamic atmosphere.
Team-oriented mentality.
Ability to multi-task and work independently while being detail oriented.
Displays extraordinary customer service skills in person, telephone and written communications.

Responsibilities

Completes office activities such as filing, telephone answering techniques, preparation of documents, record retention, duplication, faxing, mail distribution, and ordering of supplies.
Confirms appointments, verifies insurance, verifies I.D. of each patient, handles pre-authorizations, manages RX refills (no refills without Doctor’s permission), maintains a problem log, returns phone calls, ensures patient paperwork is completed within 72 hours, and ensures patients are seen in order of scheduled appointment.
Composes and prepares correspondence, invoices, reports, presentations and maintains appropriate files.
Maintains and stocks supplies in designated areas; checks equipment for proper function, as assigned, and reports malfunction promptly.
Prepares patient charts as required and ensures all proper consents are signed.
Appropriately schedules appointments and meetings.
Addresses patient complaints in a timely and effective manner.
Keeps in constant communication with Office Manager and Senior Practice Manager.
Provides administrative and clerical support when necessary.
Complies with all of the Privacy and Confidentiality Policy and Procedures outlined in the “Privacy, Security and Confidentiality Agreement” (HIPAA Compliance).
Participates in the department’s quality improvement plan.
Maintains patient confidentiality and complies with HIPAA regulations.
Correctly schedules patients into EMR and bills appropriately.
Acts as a messenger, when required.
Organizes the center’s calendars and acts as the liaison between medical professionals and patients.
Other duties as assigned.