Bilingual Front Desk Coordinator

Community Economic Defense Project • Colorado Springs, CO

11d • $30 • Onsite

About The Position

The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit launched in 2020 as the COVID-19 Eviction Defense Project. Our mission is to partner with low-income and working people to build economic and racial equity by confronting economic abuse and investing in community wealth. We use legal, economic, and advocacy tools to challenge unjust systems. The organization has expanded its integrated services model to include disaster response, predatory towing, debt collection, benefit access & navigation, long-term rental assistance, and homelessness response. The Bilingual Front Desk Coordinator will provide full-day coverage at CEDP’s Colorado Springs office, serving as the first point of contact for clients. This role is crucial in creating a welcoming, safe, and trauma-informed experience. Approximately 75% of the role focuses on direct client interaction, and 25% on front office operations and administrative support. The coordinator must approach clients with empathy and respect, maintain boundaries, follow safety protocols, and apply de-escalation techniques for challenging situations.

Requirements

• 2–3 years of direct client-facing experience in a setting such as social work, case management, behavioral health, healthcare/hospital, community services, customer service, front desk/reception, or a related field
• Ability to work in-person in CEDP’s CO Springs office Monday through Friday, 8:30am-4:30pm
• Bilingual fluency in English and Spanish (verbal) - required
• Demonstrated ability to interact respectfully and effectively with people from a wide range of backgrounds, identities, and lived experiences
• Demonstrated ability to apply trauma-informed and de-escalation principles when interacting with clients who may be experiencing emotional distress, crisis, trauma, or other challenging circumstances
• Ability to collaborate effectively with colleagues across departments and contribute to a team-oriented work environment
• Fantastic organizational skills and ability to self-manage and prioritize a complex workload with rapidly changing demands
• Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
• High emotional intelligence and professionalism with a strong commitment to equity, inclusion, and public service
• Coordinators are expected to arrive on time, work independently, follow safety protocols, and maintain a welcoming, organized office space
• A self-starter, with proven ability to identify, propose, and implement process improvements
• Ability to develop, implement, and manage office standards and policies
• Familiarity with Excel, Word, Google Suite, slack and experience with CRM systems like HubSpot

Responsibilities

• Serve as the first point of contact for clients, visitors, and community members entering the office.
• Warmly greet clients and visitors and help create a welcoming, respectful, and trauma-informed environment.
• Conduct and log initial client intakes at CEDP’s Colorado Springs office, and refer clients to the correct programs.
• Conduct and accurately document in-person client intakes using tools such as the office tracker, sign-in sheets, HubSpot, and other internal systems.
• Use Slack and email for shift handoffs, updates, and internal communication.
• Stay informed on CEDP services to support accurate client referrals.
• Coordinate check disbursements following internal protocols.
• Use trauma-informed communication, active listening, boundary-setting, and de-escalation techniques to support clients while maintaining a safe environment.
• Recognize situations that require additional support and appropriately escalate concerns to supervisors, safety personnel, other staff, or the Family Success Center.
• Build understanding of resources in Colorado Springs and capture community needs that are not being met by resources.
• Work directly in person with clients for program intake, this can include working community events, outside normal business hours - evenings and/or weekends, at various sites throughout El Paso County or at CEDP Offices.
• Ensure office and shared spaces are clean, stocked, and inviting.
• Restock office and supply areas; update inventory sheets and notify the Director of Safety of low supplies.
• Receive, sort, and distribute mail and packages.
• Prepare shared spaces for meetings, internal events, or programs.
• Support with data entry, email and Slack communication, and general administrative tasks.
• Monitor Slack channels for shift updates, check arrivals, and coverage needs.
• Assist with additional tasks as needed to ensure a positive client experience.
• Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies.

Benefits

• An hourly rate of $30.46
• $1,000 per year in-person pay differential
• $2,000 per year language differential for employees who utilize two languages or more at work (language assessment required)
• $720 per year technology stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed