Bilingual French Quality Assurance Officer

SinglePoint Group International Inc • Saskatoon, AB

43d • $19 - $20

About The Position

Working as a member of the integral part of the SinglePoint organization, the
Quality Assurance Analyst will be responsible for identifying preventative
measures, corrective actions and resolving issues by maintaining the quality of
the calls.

We are seeking to add a quality assurance analyst to our team. Bilingual (French
and English) is a requirement for this position.

Requirements

• Excellent computer skills & MS office, with above average strength in Excel
• Attention to detail and high level of accuracy
• Team player and have ability to work independently
• Strong analytical and problem-solving skills
• Good communication skills both in oral and written form
• Demonstrate sound work ethics complimented with positive work attitude
• French fluency is required (oral and written)

Responsibilities

• Maintains and improves call quality by identifying preventative measures, corrective actions and resolving problems to maintain the overall agent’s call quality
• Monitor quality assurance compliance objectives to ensure that client’s targets are achieved
• Investigate day-to-day quality issues within the call floor
• Understand and evaluate the quality per call of each agent
• Monitor performance, collect and analyze relevant data and prepare monthly KPI reports for management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees