Bilingual (French) Member Services Representative

GroupSource LP•Calgary, AB

8d•Hybrid

About The Position

The Bilingual (French) Member Services Representative is responsible for responding accurately to members and solving claims questions and problems via telephone and email. Achieves continued success in meeting our standard for service level agreements (SLA’s) and provide excellent customer service. This is a hybrid role based out of our Calgary office, working on site a few days a week with the flexibility to work from home on other days.

Requirements

Completed or close to completing post secondary education
Strong data-entry skills with number pad familiarity
Excellent written and verbal communication in English and French
Experience using Microsoft Office
Excellent customer service along with good listening skills
Above average organizational and planning skills
Able to handle a fast-paced and repetitive workload
Able to handle difficult calls from members and providers
Able to audit claims (self and team members)

Nice To Haves

1-2 years of Call Centre, medical or group benefits experience an asset
Training in business writing an asset

Responsibilities

Answer phone calls in English and French and assist members and providers with claims/coverage inquiries
Investigate complex requests via telephone or email to ensure answer provided is accurate and handled within the SLA timeline
Assist members with claim inquiries
Answer emails and telephone inquiries from internal staff and sales offices
Process health and dental claims
File correspondence and claims